Frequently Asked Questions

🐿️ SquirrelCraft – Frequently Asked Questions (FAQ)

🛒 Orders & Shipping

Q: How long will it take to receive my order?
A: Orders are processed Monday through Friday, excluding holidays. Our listed processing time is 5–7 business days, but we aim to ship most orders within 3–5 business days. You'll receive a tracking number as soon as your order ships!

Q: Do you offer free shipping?
A: Yes! All orders over $35 qualify for free shipping in the U.S.

Q: Can I track my package?
A: Absolutely. You'll receive a tracking number once your order ships. If you don't see it, check your spam folder or contact us.

🖨️ Product Info

Q: What materials are your products made from?
A: We primarily use PLA plastic, often with specialty finishes like glow-in-the-dark, multicolor, or metallic filaments.

Q: Are your 3D-printed items food-safe?
A: While PLA is generally non-toxic, our items are not certified food-safe unless explicitly stated. We recommend using cupcake toppers and swizzle sticks for decorative use only.

Q: Can I request a custom print or design?
A: Yes! We offer custom cupcake toppers, custom bottle openers, and more. Just message us or use the contact form.

💰 Discounts & Coupons

Q: Can I stack discount codes?
A: Yes — unless otherwise noted, our codes are stackable with ongoing shop-wide sales.

Q: I favorited an item or left my cart — can I get a discount?
A: Definitely. We often send 10–15% off codes for favorited items or abandoned carts. Watch your email!

🔄 Returns & Issues

Q: What if my item arrives damaged or doesn’t work?
A: Send us a message with photos and we’ll make it right — either a replacement or refund, depending on the issue.

Q: Can I return a custom order?
A: Custom orders are generally non-refundable unless there's a defect. Contact us if there’s a problem.

📬 Contact

Q: How do I reach you?
A: You can use the Contact Form, message us through Etsy, or email us at shop@squirrelcraft.com.

Q: Do you have a physical store?
A: No — SquirrelCraft is an online-only shop based in Morgan Hill, California.